1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, nationality, passport details.
• Travel Information: Destination country, travel purpose, travel dates, visa history.
• Financial Information: Bank statements and financial documents (for file preparation only — not stored beyond the consultation period).
• Technical Data: IP address, browser type, pages visited, time spent on pages.
• Communication Data: Messages sent via our contact form, WhatsApp, or email.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our travel documentation consultancy services.
• Respond to your inquiries and communicate updates about your file.
• Prepare and verify your documentation checklist.
• Send relevant service updates, newsletters, or promotional content (with your consent).
• Improve our website, services, and client experience.
• Comply with legal obligations and prevent fraudulent activity.

3. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Contractual necessity: To deliver our consultancy services.
• Legitimate interests: To maintain and improve our services.
• Consent: For marketing communications (you can withdraw at any time).
• Legal compliance: Where required by law.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share it only with:

• Trusted third-party service providers (e.g., email, hosting) under strict data agreements.
• Legal or regulatory authorities where required by law.
• Our international office partners, only where necessary for service delivery.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Client files are typically retained for a maximum of 12 months after the consultation concludes, unless legally required to keep them longer.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data (right to be forgotten).
• Restrict or object to processing.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time for marketing communications.

To exercise any of these rights, contact us at info@primevisaservices.co.uk

7. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing cookies: Used for relevant advertising (only with your consent).

You can manage cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before submitting any personal information.

10. Disclaimer

Prime Visa Services Ltd is a private travel documentation consultancy and is not affiliated with any government body, embassy, VFS Global, or official visa authority. We provide administrative file preparation and advisory support only. Approval of any travel application remains solely at the discretion of the relevant authority.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: info@primevisaservices.co.uk
• Phone: +44 7346 977197
• Address: 1 North St, Cannock, WS11 0BB, United Kingdom